Here to help
Here are some of our frequently asked questions.
Do you grow your own herbs?
Do you grow your own herbs?
Yes, all our herbs are grown by us and start out as a seed or cutting. We then pot them up into 9cm deep round recyclable pots and grow on in our polytunnels. Once well rooted, they will then be made available for sale online or at shows, markets and food festivals.
Do you use pesticides?
Do you use pesticides?
We have a strictly no pesticide or weedkiller use policy on our premises. Pesticides create harm to beneficial insects, birds, mammals and people. We find encouraging predators resolves most issues and other pest controls measures are are employed to negate the need to use harmful chemicals/nerve agents.
Do you use sustainable packaging?
Do you use sustainable packaging?
Our plants are grown in recyclable pots. Our plant pot labels are recyclable. Our pot bags are biodegradable. We use cardboard for the remainder of the packaging.
How long have you been growing in peat free compost?
How long have you been growing in peat free compost?
We started trials in peat-free compost in 2012 and continued using peat-free compost following the conception of Kitchen Garden Plant Centre.
Can we visit your nursery?
Can we visit your nursery?
Visits to the nursery are by appointment only to avoid disappointment. We have a busy growing schedule and shows schedule, so there are times of the year we cannot facilitate a visit to the nursery. You can however buy our herbs online throughout the year.
Can I buy now online?
Can I buy now online?
Yes, you can buy online now click here to shop all.
Do you do pre-orders?
Do you do pre-orders?
We do not offer a pre-order service. Our herbs will be available to buy online once they are grown on our nursery and ready for sale.
Do you take orders over the phone?
Do you take orders over the phone?
Unfortunately, we don't take telephone orders. Please use our online order service. This to ensure our stock levels can meet your requirements and we have all the required delivery details.
Can I cancel my order?
Can I cancel my order?
Once orders have been shipped, they cannot be redirected or refunded.
Can herbs really be delivered in the post?
Can herbs really be delivered in the post?
They sure can be delivered in the post. We have undergone rigorous testing to ensure our packaging withstands most conditions. We hand roll our plants in corrugated card which we find offers protection to the plant roots and foliage alike and allows the plants to breathe in transit. Typically plants arrive the day after being packed, or two days to parts of Scotland. Our testing has established most plants can still look good after a week or two, even in hot weather.
Where do you deliver?
Where do you deliver?
We deliver to most parts of the U.K. via 24 hour courier. For the Scottish Highlands, Islands, Isle of Wight and Channel Islands we use Royal Mail for deliveries. Unfortunately at this time we cannot deliver to Northern Ireland.
How much do you charge for delivery?
How much do you charge for delivery?
We have a tiered charge for orders depending on the order value of the parcel. Orders below £20 have a £8.99 charge. Orders over £20 are charged at £5.99. Orders over £60 are delivered free of charge.
How long before my order arrives?
How long before my order arrives?
We update our estimated delivery timescales on our front website home page. Typically arriving between 2-5 working days after your order is placed. Once your order has packed and shipped you will receive information from both us notifying you the order has been requested for collection and the courier to update you they have collected the parcel, generally next day delivery is achieved in most cases.
What do I do when my order arrives?
What do I do when my order arrives?
Unpackage your herbs and place in water, but not for more than an hour or so. Follow instructions in the packaging and also the advice on the individual plant labels.
What events do you attend?
What events do you attend?
Please see our events page for details of upcoming events or buy Online Now.